Greater access to council

PLANS to bring citizens even greater access to Birmingham City Council reached a major milestone when the city’s first Customer Service Centre (CSC) opened in Newtown on Thursday.

The state-of-the-art CSC was previously a Neighbourhood Office and has been developed as part of the Customer First Business Transformation Programme – seeking to revolutionise the quality of council services offered to Birmingham’s citizens in partnership with Service Birmingham.

As well as looking and feeling radically different to the old Neighbourhood Office, the new CSC’s public floor space is three times bigger than it was, consolidating services currently offered at the existing Newtown and Birchfield offices. In parallel to the new facility, a part-time pre-booked appointment service will continue to be offered from the Birchfield site.